Before you contact support
Including the following details helps us investigate more quickly:
- Your device model and operating-system version.
- The NWN Cloud Save Sync version shown in Settings.
- What you expected to happen and what happened instead.
- Any error message shown by the app.
- The exported diagnostics text, when available.
Save files may contain character and campaign information. Please do not attach a save folder unless support specifically asks for it.
Choose the correct saves folder
iPhone and iPad
In the folder picker, open On My iPhone or On My iPad, choose NWN:EE, then select the folder named saves.
Mac
Select the saves folder inside your Neverwinter Nights user folder. The default location is Documents › Neverwinter Nights › saves.
Common questions
Why does the app need me to choose a folder?
Apple protects files outside an app's sandbox. Selecting the saves folder grants NWN Cloud Save Sync permission to read and update that folder. The app remembers this permission for future sessions.
What should I do when iCloud is unavailable?
Confirm that you are signed in to the same Apple Account on each device, iCloud Drive is enabled, and the device has a working internet connection. Then reopen NWN Cloud Save Sync and refresh the save library.
When should I synchronize?
Synchronize before you begin playing to download newer progress, then synchronize again after you finish playing to upload the latest saves. Review any conflict shown before choosing which version should become current.
What happens when local and cloud saves both changed?
The app reports a divergence instead of silently overwriting one side. You can keep local progress, restore the cloud version, or preserve a branch as a separate save. Replaced states are archived as snapshots when the operation supports it.
How do I recover an older save?
Open the cloud save, review its backup snapshots, and download the snapshot you need as a separate local slot. This preserves the current slot while making the older state available in the game.
How do I send diagnostics?
Open Diagnostics from the app's options menu, copy or export the diagnostic information, and include it in your support email. Diagnostics help identify folder-access and cloud-availability problems.
How do I remove my data?
Local saves and cloud saves are managed separately. Use the clearly labeled delete actions in the app and review the confirmation message before continuing. You can also manage the app's cloud documents through Apple system settings.
Privacy
NWN Cloud Save Sync has no developer-operated server, advertising, or third-party analytics. Read the privacy policy for details about local save data and iCloud storage.